F.A.Q

Frequently Asked Questions

Cloud1.live is a Windows-based application designed for AWS cloud management. It offers IT managers complete control over AWS instances with features such as bulk actions, cost tracking, and multi-account support.
The AI assistant uses your managed AWS instances as context and lets you control them with natural language. You can type commands such as “Start instance app2”, and the AI will understand, convert it into the correct AWS CLI command, and execute it. Beyond direct actions, you can also ask for recommendations, for example: “Analyze all instances in eu-west-1” or “Which regions have the most unused resources?”.
Trial/Standard = 1 account, Pro = unlimited accounts
No, Cloud1.live does not store AWS account keys or secrets in any cloud database. The client application securely stores this information locally on your machine, encrypted within the application’s local database.
Yes, you can manage your subscription, including upgrades or cancellations, at any time from your profile settings.
When your trial expires, you will be automatically logged out of the application. Your AWS account connections and settings remain saved, but you cannot access the app again until you upgrade to a Standard or Pro subscription. Once upgraded, your access is immediately restored.
Yes. Cloud1.live provides next-business-day email support for all subscription plans. Pro subscribers receive priority handling for urgent technical issues. Contact us at support@cloud1.live. For step-by-step guides and troubleshooting, visit our Knowledge Base